BILL TANDY AND COMPANY: COMPLAINTS PROCEDURE
- Bill Tandy and Company Ltd, (a member of The Property Ombudsman), aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, a complaints procedure has been introduced. This provides for the matter to be dealt with internally by a process of escalation and in the event that we are not able to deal with the issue to our mutual satisfaction, by reference to The Property Ombudsman.
- We genuinely hope you will never need to make a complaint, but we acknowledge that things don’t always go perfectly. If you believe you have a complaint, please write in the first instance to the relevant Office Manager at the addresses as below: