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BILL TANDY AND COMPANY: COMPLAINTS PROCEDURE

  1. Bill Tandy and Company Ltd, (a member of The Property Ombudsman), aim to provide the highest standards of service to all our customers.  To ensure that your interests are safeguarded, a complaints procedure has been introduced.  This provides for the matter to be dealt with internally by a process of escalation and in the event that we are not able to deal with the issue to our mutual satisfaction, by reference to The Property Ombudsman.

  1. We genuinely hope you will never need to make a complaint, but we acknowledge that things don’t always go perfectly. If you believe you have a complaint, please write in the first instance to the relevant Office Manager at the addresses as below:

Mr. Nicholas Edwards
Bill Tandy & Company
5 Mere Green Road
Sutton Coldfield,
B75 5BL

Mr Ashley Peplow
Bill Tandy and Company
16 Cannock Road
Burntwood
WS7 0BJ

Mrs Tina Bradley
Bill Tandy and Company
3 Bore Street
Lichfield, WS13 6LJ

  1. Your complaint will be acknowledged within 24  hours but no longer than 3 working days, investigated thoroughly in accordance with established in-house procedures and a formal reply will be sent to you within 15 working days of receipt of your complaint.

  1. If you are not satisfied with the outcome of our initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below:

Mr P Hall F.N.A.E.A. Managing Director
Bill Tandy & Company
3 Bore Street
Lichfield
Staffordshire
WS13 6LJ

  1. In the event that the final review as detailed above still fails to satisfy your complaint, then you are at liberty to have the matter referred to The Property Ombudsman.  We will submit our file to the Ombudsman on request.  You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters promptly or do not comply with our in-house complaints procedure within 8 weeks from the date we receive your written notification.

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About us

Bill Tandy and Company has grown in stature and earned itself an enviable reputation for professional and courteous service underpinned by a constant drive to succeed.


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