Book a Property Valuation


  1. Bill Tandy and Company Ltd, (a member of The Property Ombudsman), aim to provide the highest standards of service to all our customers.  To ensure that your interests are safeguarded, a complaints procedure has been introduced.  This provides for the matter to be dealt with internally by a process of escalation and in the event that we are not able to deal with the issue to our mutual satisfaction, by reference to The Property Ombudsman.

  1. We genuinely hope you will never need to make a complaint, but we acknowledge that things don’t always go perfectly. If you believe you have a complaint, please write in the first instance to the relevant Office Manager at the addresses as below:

Mr. Nicholas Edwards
Bill Tandy & Company
5 Mere Green Road
Sutton Coldfield,
B75 5BL

Mr Ashley Peplow
Bill Tandy and Company
16 Cannock Road

Mrs Tina Bradley
Bill Tandy and Company
3 Bore Street
Lichfield, WS13 6LJ

  1. Your complaint will be acknowledged usually within 24 hours but no longer than 3 working days, investigated thoroughly in accordance with established in-house procedures and a formal reply will be sent to you within 15 working days of receipt of your complaint.

  1. If you are not satisfied with the outcome of our initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below: He will write to you within 15 working days of receiving your request for a review with our final viewpoint on the matter.

Mr P Hall F.N.A.E.A. Managing Director
Bill Tandy & Company
3 Bore Street
WS13 6LJ

  1. In the event that the final review as detailed above still fails to satisfy your complaint, then you are at liberty to have the matter referred to The Property Ombudsman at the following address.  The Property Ombudsman Ltd Milford House 43-45 Milford Street Salisbury Wiltshire SP1 2BP 01722 333 306 We will submit our file to the Ombudsman on request.  You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters promptly or do not comply with our in-house complaints procedure within 8 weeks from the date we receive your written notification. Please note the following: You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review. .

Contact us

About us

Bill Tandy and Company has grown in stature and earned itself an enviable reputation for professional and courteous service underpinned by a constant drive to succeed.

Built by